FAQ

 

General Questions:

How does a bridal appointment at Mon Amie work?

Bridal appointments at Mon Amie begin by meeting your stylist who will be helping you select your dream gown.  You will describe what you are looking for, what you like, and even talk about what you don’t like.  Your stylist will then pull options for you and help you try them on.  Your appointment will last about 90 minutes. 

How do I make an appointment? How do I modify/cancel this appointment?

You can make an appointment with Mon Amie two very simple ways. You could click here and fill out the accompanying form and wait to hear back from our customer service team OR you can give us a call at 714.546.5700.  If you need to modify or cancel this appointment, please call us at 714.546.5700.

What is the price range of your gowns?

Our gowns range from around $1,700 to $11,000. * However, we do have specials on some of our stock gowns in the salon. Please call us for more information.

What size are your samples that are available to try on?

We have a large variety of sample sizes available to try on at Mon Amie ranging from size 6 to size 28.

What is the list of designers that you carry?

Click here to see our bridal designer list.

How many people can I bring to my appointment?  Are children and babies allowed?

It is recommended that you bring up to 4 people for your appointment.  If you are bringing more people, we will do our best to accommodate your party.  Due to safety hazards, we recommend that you do not bring your children.  If you do bring children, they must be accompanied at all times please.

What is a Trunk Show?

A Trunk Show is an event that usually happens on weekends and features the most recent collection from a particular bridal designer.  Many times the designer or a representative of the company comes at works with our brides (one of the many perks of visiting Mon Amie).  Click here to check our Events page and see when your favorite designer will be visiting us.

What is a sample sale?

A sample sale is a scheduled event where we have an enormous amount of samples that can be purchased off the floor.  These sales usually have special promotional pricing that only is available for a limited time.  However, we do have samples available for immediate purchase all year round.

Do you allow food and drinks?

We do not allow outside food or drinks in the salon. We do serve a small champagne toast when a bride purchases her gown.  It is our way to celebrate with you during this momentous occasion. 

What if I am not happy with my stylist?

Your experience is our utmost priority.  Please contact info@monamie.com or call us at 714.546.5700 

I found the same dress online for a lot less than my local store is selling it. Shouldn't I just buy it?

NO. Absolutely not.  Many online retailers that are selling new gowns at drastically reduced prices are not actual stores.  They are reproducing bridal gowns and you do not know what you are going to end up with until it arrives at your door.  Mon Amie has helped rescue many brides who have ordered their wedding gown from such websites.

Do you accept returns?

No. Due to the nature of a special order purchase, refunds are not possible.

Ordering & Payments:

How far in advance should I be ordering my gown?

Most bridal gowns take about 6 – 7 months to come in.

What is the range of price for rush fees?

The price for rush fees varies greatly depending on the designer.  A rough guideline would be $195 for just overnight shipping to over $1,000. 

How much of a deposit do I need to put down when purchasing my gown?

The deposit for an ordered gown is 60% of the total of the gown order.  This includes any rush fees, overnight shipping, manufacturing changes, & tax concerning the gown.  All accessory orders must be paid in full at the time of purchase.

Can I complete my entire look in one appointment? When should I order my veil and / or headpiece?

You can complete your whole look in one appointment.  It is much easier to envision your whole wedding day look when you are wearing your gown.    

Do I need to make an appointment to look at accessories?

Yes you do need an appointment to look at accessories.  We want to ensure that you have a stylist that can help and answer any questions you may have for us.

What forms of payment do you accept?

We accept almost all forms of payment including: Cash, Check, Visa, MasterCard, Discover, & American Express.  The only stipulation is that you cannot pay your final balance with a check.

Who do I contact about delivery?

To inquire about your gown or accessory delivery, please emailrequestdelivery@monamie.com and someone will get back to you within 24 – 36 hours.

How do I ship my gown?

If you want to ship your gown, please email us at info@monamie.com and we will send you a shipping form that you need to complete and send back to us. 

Alterations:

I have questions regarding alterations and fittings.  Where can I find more information about this service?

For more information regarding our alterations department, please click the link here.

May I store my gown at Mon Amie Bridal until a few weeks day or so before my wedding?  Is there a cost associated with this?

You can store your gown at Mon Amie until you begin your alterations.  There is a $35 storage fee per month for this option.

Who may pick up my gown for me?  When and how do I tell you this?

You are the only one who is able to pick up your gown unless you fill out a merchandise release form.  (We do not like to give such a big purchase to just anyone off the street.)  If you need a merchandise release form, just ask any of our friendly staff and we would be happy to get you one to fill out.

Any other questions?

If you have any other questions, please contact our customer service department at info@monamie.com or (714)546-5700.